Bill rises explained
Everything you need to know about our charges and support with paying.
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Pay bill nowMyAccount Update
Please note: Customers may experience slight delays using MyAccount for a short period of time from 5pm on Thursday 5th February 2026. Services will resume as normal on Friday 6th February 2026.
Is your home winter ready?
With temperatures dropping, it's time to get your home prepped with our winter tips
Get preparedBetter Futures Fund
Supporting nature, wellbeing and learning opportunities in and around Sutton and East Surrey
Find out moreEvery Drop Counts – Come Rain or Shine
Saving water now will help to refill reservoirs ready for next summer. You can take simple steps to use less.
Great ways to save waterHelp paying your water bill
We know how tough times are right now. That's why we're helping thousands of customers reduce their water bill.
Find out moreJason McKenna
Network Inspector
Updates in your area
Get the latest information on repairs, supply interruptions or planned investment work in your area. You can also report leaks and register your postcode for text and email updates.
Plumbing and Drainage Plus
Protect your plumbing and drainage with Homeserve for just £12* in the first year. *£1 per month in year one with £30 excess. New customers, homeowners only. T&Cs apply.
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